Schedule Your Visit
Book online or call our team for same-day appointments, follow-up visits, and help choosing the right service.
Book OnlinePatient Resources
Everything You Need Before Your Visit
From scheduling and insurance questions to visit prep and billing help, this page makes it easier to feel ready, informed, and confident before you arrive at Rand Medical Center.
Insurance and Billing Help
See accepted plans, billing options, and what to expect before your appointment so there are fewer surprises.
Call For Coverage HelpPatient Portal Access
Use the secure portal for billing statement access and patient account login when you need information after your visit.
Open Patient PortalPlan Your Visit
A Simple Checklist Before You Arrive
Use these quick guides to make scheduling, check-in, and follow-up feel smoother from the start.
What We Need To Schedule Your Appointment
- Full name, including middle initial, and date of birth
- Current phone number, email, and home address
- Reason for the visit or the main concern you want evaluated
- Physician name and insurance card, if available
What To Bring With You
- A valid government-issued photo ID or driver’s license
- Your insurance card and co-pay, if applicable
- A current medication list or the medications you are taking
- Your pharmacy name and address
- Any X-ray, MRI, reports, or imaging results related to your condition or injury
If Your Injury Is Related To Work, Auto, Or Personal Injury
- Claim or policy information for auto accident, personal injury, or work injury cases
- Police report details, if one is available
- Attorney contact information, if you are represented
- Any recent address or phone number updates
Good To Know Before You Leave
Co-pay: Due at the time of service if your plan requires one.
Rescheduling: Please give at least 24 hours notice whenever possible.
Follow-Up: Before leaving, confirm prescriptions, test orders, next steps, and your next appointment.
Hours: Monday through Friday, 9:00 AM to 5:30 PM.
Rand Medical Center
Excellence In Health Care
Your complete guide to a safe and successful procedure
48-hour call: A member of our medical team will contact you 48 hours before surgery with your arrival time, procedure time, and pre-surgical instructions.
Phase 1
Before Surgery
Understand Your Procedure
Review your surgical goals and all preoperative instructions from your healthcare team.
Complete Pre-Op Orders
Complete required labs, X-rays, and any tests needed to be cleared for surgery.
Medications and Lifestyle
Reduce or stop smoking and alcohol. Ask your doctor about adjusting diabetes, blood pressure, or blood-thinning medications.
Plan Your Support
Arrange a licensed adult driver and someone to stay with you for 24 hours after your procedure.
Phase 2
Day Of Surgery
Hygiene and Dress
Shower the night before or morning of surgery. Avoid makeup, nail polish, and jewelry. Wear loose, comfortable clothing.
Nothing By Mouth
Do not eat or drink after midnight. Adults may brush their teeth but should not swallow water.
Take Medications
Take only the medications approved for surgery. Leave large amounts of cash and valuables at home.
What To Bring
Bring your medication list with dosages, insulin or inhaler if needed, insurance card, glasses or denture case, and any assistive devices.
Call your doctor before surgery if you develop a fever, cold, sore throat, or any infection. Your procedure may need to be rescheduled.
Phase 3
Post-Surgery Recovery
Before Discharge
Follow all directions from your surgeon and nurse. Home instructions will be reviewed with a responsible adult.
Rest and Medication
Rest and take prescribed medications as directed. Tell your nurse if nausea, vomiting, or uncontrolled discomfort occurs.
Resume Activity
Gradually return to normal activities. Check with your surgeon before walking, lifting, exercising, or driving.
Follow-Up Care
Schedule your post-op appointment promptly. Our team will call within 24 hours of your procedure to check on recovery.
Call your surgeon if pain is uncontrolled or worsens during recovery.
Rand Medical Center · Excellence in Health Care
Insurance and Billing
Coverage Support That Feels Clearer And Less Stressful
Rand Medical Center accepts many major plans and offers straightforward ways to manage billing, statements, and payment questions.
Workers' Compensation
We accept all Illinois workers' compensation insurance. Direct billing with zero out-of-pocket costs for work-related injuries.
Major Insurance Plans
We accept most major insurance plans including Blue Cross Blue Shield, United Healthcare, Aetna, and more. Call to verify your coverage.
Self-Pay Options
Transparent pricing and flexible payment plans available for self-pay patients. Contact our billing department for details.
Take a Tour
A Place For Community And Office Highlights
Open a full photo tour of the facility, preview the future Events section, and explore where patient-friendly blog content will live.
Take a Tour
Start with a welcoming first look at Rand Medical Center, then open the full facility slideshow to explore the office, treatment rooms, rehab spaces, and more.
Coming Soon
Events
Use this section for future community highlights, office moments, and event updates that help patients feel more connected to Rand Medical Center.
Read Reviews
Stories of Care
Explore Rand Medical Center’s Google reviews to see how patients describe their experience, support, and care journey.
Blog
Helpful Reading Patients Can Explore
A future blog area can make it easier for patients to discover helpful tips, service insights, and clear educational content before or after a visit.
Blog
Health Tips and Articles
Helpful articles can guide patients through injuries, recovery, prevention, and everyday health questions in a simpler way.
Blog
Service Updates and News
This section can feature updates about services, care options, office news, and information patients may want to know before visiting.
Blog
Patient Stories and Education
Over time, this area can support education around treatment pathways, common conditions, and the patient journey through care.
FAQs
Quick Answers Patients Often Need
Open each question for a fast answer about visits, billing, coverage, and what to expect.
What documents should I bring to my first visit?
Bring your photo ID, insurance card, medication list, and any medical records or imaging results related to your visit.
How do I verify my insurance coverage?
You can contact your insurance provider directly, or call Rand Medical Center and our team can help you review coverage before your appointment.
When is my co-pay due?
If your plan requires a co-pay, it is due at the time of service.
What if I need to reschedule?
Please call or reschedule online as soon as possible. If you do not notify the office within 24 hours, you may be charged for the appointment.
How do I access billing statements online?
You can log in through the secure patient portal to access billing statements and account information. First-time users may need to register before signing in.